Refund a PowerBoard transaction

1. Select the order

   • Find the order you wish to refund by scrolling through the list or using the search functionality.
   • Click on the order in “Paid via PowerBoard” status to open the order details.

2. Initiate a refund

   • On the order details page, look for the 'Refund' button.

     

• Click the 'Refund' button to start the refund process.

3. Enter the refund amount

   • In the refund area that appears, enter the amount you wish to refund.
   • You can refund the full amount or only a part of the order.

4. Process the refund:

   • If you are issuing a full refund, the total amount should match the order's total.

   • For a partial refund, enter the specific amount you wish to refund.

   • After entering the amount, click the 'Refund manually' button to apply the refund.

     

5. Check the order status

   • The order status automatically updates once the refund is processed.

You can continue to issue partial refunds until the cumulative refund amount equals the total amount of the original order.

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Note

As refund creation does not create a new charge_id in PowerBoard (as it is a matched refund), no additional ID will be captured in WooCommerce when refund is completed, as the refund exists in the context of the previously completed charge_id.

A refund will only be completed from WooCommerce -> PowerBoard -> Gateway if the original order was placed in WooCommerce in the same way.

If a manual MOTO order is placed in WooCommerce and subsequently replicated in PowerBoard, the same process must be followed in cases where a refund is required for MOTO/manually placed orders.