Process a Refund
Learn how to process PowerBoard refunds with the WooCommerce plugin.
Refund a PowerBoard transaction
- Select the order
- Find the order you wish to refund by scrolling through the list or using the search functionality.
- Click on the order in “Paid via PowerBoard” status to open the order details.
- Initiate a refund
- On the order details page, look for the 'Refund' button.
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- Click the 'Refund' button to start the refund process.
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- Enter the refund amount
- In the refund area that appears, enter the amount you wish to refund.
- You can refund the full amount or only a part of the order.
- Process the refund:
- If you are issuing a full refund, the total amount should match the order's total.
- For a partial refund, enter the specific amount you wish to refund.
- After entering the amount, click the 'Refund $xxx manually' button to apply the refund.
- Check the order status
- The order status automatically updates once the refund is processed.
- For a full refund, the order status changes to 'Refunded by PowerBoard.'
- For a partial refund, the order status changes to 'Partially refunded by PowerBoard.'
Note: You can continue to issue partial refunds until the cumulative refund amount equals the total amount of the original order.
Updated 4 months ago